Terms of Service
Last Updated: January 23, 2026
1. Introduction and Company Information
These Terms of Service ("Terms") govern your access to and use of the website operated by Cloudocean E-commerce CO., Limited ("we," "us," "our," or "the Company"), a company registered in Hong Kong. By accessing our website or making a purchase, you agree to be bound by these Terms and our incorporated policies .
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Company Name: Cloudocean E-commerce CO., Limited
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Registered Address: Room 13, 7/F, Block A, Crown Centre, 50 Hung To Road, Kwun Tong, Hong Kong
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Contact Email: [email protected]
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Contact Phone: +86 18069049122
2. Eligibility and Account Registration
You must be at least 18 years old to use our services. You are responsible for providing accurate account information and maintaining the security of your login credentials. We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent activities .
3. Products, Pricing, and Orders
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Product Information: We strive to display accurate product descriptions and prices. However, we do not warrant that descriptions, pricing, or other content are error-free. Prices are listed in the selected currency but transactions may be processed in Hong Kong Dollars (HKD) .
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Orders: Order confirmation does not signify our acceptance. We reserve the right to cancel any order for reasons including stock unavailability, pricing errors, or suspected fraud .
4. Payments
You agree to provide current and complete payment information. Payments are processed securely through third-party providers. You are responsible for any taxes, duties, or customs fees applicable in your jurisdiction .
5. Shipping and Delivery
We ship products from our warehouses in Chinese mainland. Delivery times are estimates only. Risk of loss passes to you upon delivery. You are responsible for providing accurate shipping information .
6. Returns and Refunds
We accept returns of eligible items within 14 days of delivery. Items must be unused and in original packaging. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect. Refunds are processed within a reasonable period after we receive and inspect the returned item .
7. Intellectual Property
All content on this website (logos, text, images, designs) is our property or licensed to us and is protected by intellectual property laws. Unauthorized use is prohibited .
8. Privacy
Your submission of personal information is governed by our Privacy Policy, which complies with Hong Kong's Personal Data (Privacy) Ordinance .
9. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect or consequential damages arising from your use of our services. Our total liability shall not exceed the purchase price of the products you purchased .
10. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Hong Kong Special Administrative Region. Any disputes shall be resolved through binding arbitration in Hong Kong, conducted in English .
11. Changes to Terms
We may update these Terms at any time. The updated version will be posted on our website with a revised "Last Updated" date. Your continued use constitutes acceptance of the new Terms .
12. Contact Us
For questions about these Terms, please contact us:
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Email: [email protected]
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Phone: +86 18069049122
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Address: Room 13, 7/F, Block A, Crown Centre, 50 Hung To Road, Kwun Tong, Hong Kong
