Return Policy

Return & Refund Policy

Effective Date: December 25, 2025

Currency: All transactions and refunds are processed in US Dollars (USD).

Thank you for shopping with us. We strive to ensure you are completely satisfied with your purchase. Please read our policy carefully to understand your rights and obligations.

1. Returns Eligibility & Conditions

• Return Window: We offer a 7-day return policy from the date you receive your item(s)

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• Eligible Items: To be eligible for a return, the item must be:

  • Unworn, unwashed, and unused.

  • In its original condition with all tags attached.

  • Packaged in the original brand packaging or a secure alternative.

  • Accompanied by the original invoice or proof of purchase

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• Non-Returnable Items: The following items cannot be returned unless they are defective or incorrect due to our error:

  • Underwear, swimwear, and other intimate apparel for hygiene reasons

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  • Items marked as "Final Sale" or "Clearance."

  • Customized or personalized items.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at [email protected] within the 7-day return window. Please include your order number and the reason for the return

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2. Get Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and the return address. Returns without an RMA number will not be accepted.

3. Ship the Item: Securely package the item with the signed invoice or order confirmation. Write the RMA number on the outside of the parcel. We recommend using a trackable and insured shipping service

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4. Keep Tracking Info: Retain your shipping receipt and tracking number. We are not responsible for return packages lost or damaged in transit

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3. Refunds (Change of Mind)

• If the return is due to a change of mind, we will refund 85% of the item's price to your original payment method.

• The retained 15% covers payment processing fees, quality control, and repacking costs. This fee is capped at a maximum of $9 per return

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• The original outbound shipping cost is non-refundable.

• The customer is responsible for the cost of return shipping.

4. Damaged, Defective, or Incorrect Items

• If the item is defective, damaged upon arrival, or if you received an incorrect product, please contact us within 48 hours of delivery with clear photos or a video

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• In such cases, we will cover the full return shipping cost and issue a 100% refund (including original shipping costs) or arrange for a replacement at your request.

5. Inspection & Refund Processing

• Once we receive your return, our team will inspect the item to ensure it meets our eligibility conditions

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• After approval, your refund will be processed within 5-7 business days. The time for the refund to appear in your account will depend on your bank or payment processor

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6. Exchanges

• We currently offer exchanges for a different size of the same style, subject to availability. The process is the same as a return. The new item will be shipped to you once the original item is received and processed at our warehouse

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• For exchanges to a different style, we recommend returning the original item for store credit and placing a new order.

7. International Customers: Important Notes

• Customs Duties: Any customs duties, taxes, or tariffs incurred upon delivery in your country are the customer's responsibility. If a package is refused due to these charges, we cannot issue a refund for the purchase

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• Shipping Carrier: We require that our international customers ship returns through USPS or a similar national postal service for customs clarity. Returns sent with "C.O.D." (Cash on Delivery) will be refused

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8. Contact Information

For any questions regarding your return, please contact us:

• Email: [email protected]

• Customer Support Hours: Monday - Friday, 9:00 AM - 6:00 PM (PST)